Living Brand Systems
What it takes to build and grow a brand today.
This is a continuation of the previous newsletter on the changing face of strategy work. Read it here.
The way we build and manage brands is fundamentally changing. Traditional brand guidelines and marketing playbooks, while useful as reference points, often fail to capture how successful brands actually operate in today's environment. What's emerging instead is a more dynamic approach — treating brands as living systems rather than rigid entities.
The Shift
For decades, we've managed brands through detailed guidelines, campaign frameworks, and yearly plans. But this approach increasingly feels like trying to navigate real-time traffic with a paper map. Modern brands need systems that can sense and respond to change while maintaining their core identity.
This also means that brand identity and principles are more important than ever. What message and tone should social media responses convey? What topics should content campaigns prioritize? How does product messaging fit into brand storytelling—and vice versa? Your teams may find different answers to these questions as they arise in the day-to-day, especially if the brand strategy is lying in a playbook somewhere, gathering dust.
Let’s be clear: This isn't about abandoning structure and the core principles of strategic thinking. It's about creating more responsive ways to maintain consistency and relevance.
Expression Principles
Modern brands make thousands of small expressions daily, from social media responses to product features. Rather than trying to pre-approve every decision, leading organizations create clear protocols for brand expression.
Patagonia, for instance, doesn't just have brand guidelines; they have clear principles that help teams make independent decisions that feel authentically "Patagonia." And they don’t need lengthy alignment procedures every time something is published. Their environmental mission shapes everything from product design to customer service responses. Teams don't need approval for every decision; they need deep understanding of these core principles.
Signal Processing
Brands today receive constant feedback through multiple channels: social listening, sales data, customer service interactions, product usage. The challenge isn't getting data — it's making sense of it.
Effective brands create clear systems for:
Identifying meaningful signals among market noise
Routing information to people who can act on it
Converting insights into actual changes
Glossier built their early success on systematically processing and acting on customer feedback, creating products and experiences based on actual customer dialogue rather than traditional market research. Back then, that was a first and it fuelled their booming success.
Resource Flows
Marketing resources — budget, talent, attention — need to flow to opportunities faster than annual or quarterly planning cycles allow. Modern brand organizations need dynamic resource allocation that responds to market reality. This is going to be a hard nut to crack and will different for every organization.
Some organizations now treat marketing budgets like venture portfolios — with core funding for proven channels and flexible capital for emerging opportunities. Others create rapid-response teams that can quickly shift attention and resources to emerging opportunities or challenges. Cues can be taken from growth hacking, which plugs into certain areas or departments to drive improvements.
Learning & Evolution
Brands must evolve while maintaining their core identity. This requires systematic approaches to learning and adaptation. The best organizations:
Create quick feedback loops between brand expression and market response
Build mechanisms to test new approaches safely
Develop clear processes for evolving brand elements without losing coherence
Lego’s continued relevance likely didn't happen through a single strategic plan — it emerged through systematic learning and adaptation while maintaining core brand principles.
The New Brand Infrastructure
Making this work requires new organizational infrastructure that connects across departments, disciplines and objectives:
Clear principles that guide independent decisions
Systems for processing and acting on market feedback
Flexible resource allocation mechanisms
Regular forums for sharing learnings and evolving practices
The key is building systems that balance consistency with adaptability, control with innovation, efficiency with experimentation. It’s all about the “wiggle room”.
Moving Forward
Success in this environment doesn't come from perfection. Most guidelines and playbooks have become just that: a rigorous exercise in finetuning and weighing every word. At some point, guidelines and frameworks became rigid works of art instead of facilitating problem solving and structuring approaches. We forgot that it’s not only about a smart and simple solution. It’s about helping people execute that solution.
We need to create bridges between strategic thinking and operational doing. And for that, we need systems instead of fragmented tactics or short-term fixes (due to annual planning cycles and bonus structures). Systems that enable better decisions, faster learning, and smarter resource allocation while maintaining brand coherence.
The future belongs to brands that can build these living systems, ones that can learn and adapt while staying true to their core identity. Everything else is just trying to control the uncontrollable.
And this isn't just theory — it's how the most resilient and relevant brands already operate. The challenge is building guidance systems that help organizations maintain brand coherence and relevance in a constantly changing environment.
The brands that thrive will be those that shift from treating their identity as something to protect to treating it as something that evolves through internal guiding principles and systems, and external customer and partner relationships. This is how modern brands actually work.
Ready to build your living brand system?
I'm working with select organizations to transform their brand operations from static guidelines to adaptive systems. This isn't about another brand refresh or marketing plan — it's about building the infrastructure that lets your brand evolve and thrive.
The program is designed as a facilitation format, working with your leadership, teams and resources, and making it more accessible than a traditional brand or strategy consulting project. This ensures anything we co-develop is directly reviewed and put into the action by the team member if affects.
Over 4-6 weeks, we'll:
Week 1-2: Map and understand your current brand patterns and decision flows
Week 3-4: Design your brand's operating system and feedback mechanisms
Week 5-6: Prototype and test your new brand systems in real market conditions
This is for organizations that:
Need their brand to move faster than traditional approval processes allow
Want to maintain consistency while enabling local decision-making
Are ready to evolve the brand by changing how they work with it
I've reserved capacity for two organizations this quarter. If you're interested in exploring how your brand could operate differently, let's talk.